Lagom Food Oy – Terms of Use

1. Acceptance of the Agreement

By using or ordering through Lagom Food Oy’s online services or store, you accept these terms of use.

2. Ordering and Commitment

• Upcoming orders must be canceled by Monday at 00:00. After this deadline, the order is considered binding and cannot be canceled.
• After the order window closes, Lagom Food Oy is not obligated to cancel the order or issue a refund.

3. Order Cancellations

• Cancellations must be made through the online service or according to customer service instructions before the cancellation deadline.
• No refunds or cancellation requests will be accepted after the deadline unless otherwise agreed upon under special circumstances.

4. Product Prices and Availability

• Prices and availability are subject to change without prior notice.
• Lagom Food Oy aims to keep product and price information up to date.

5. Payment Terms

• Payment is charged at the time of ordering via the selected payment method.
• If payment fails, the customer will receive a separate notification.
• The order is a recurring subscription renewed every Tuesday.

6. Delivery

• Ordered products are delivered as agreed.
• In case of delays, customers will be informed immediately.
• The customer may change the delivery address or time via the website or customer service.

7. Limitation of Liability

• Lagom Food Oy is not responsible for transportation, production, or waste costs resulting from uncanceled orders.
• Consumer protection laws apply to product delivery and quality.

8. Intellectual Property Rights

• Lagom Food Oy holds all intellectual property rights related to the design, content, and graphics of the website and its materials.

9. Privacy and Data Protection

• Data collection and processing is done in accordance with Lagom Food Oy's Privacy Policy.
• The website uses cookies for order management and service improvement.
• Lagom Food Oy processes customers' personal data based on contract performance (for service delivery), legitimate interests (for service improvements and essential communications), and consent (for marketing communications where applicable)
• Customers have rights regarding their personal data including access, rectification, erasure, and data portability as outlined in the Privacy Policy
• For data protection inquiries, customers may contact Lagom Food Oy at info@calori.fi

10. Changes to the Terms

• Lagom Food Oy reserves the right to change the terms.
• Customers will be notified of significant changes via email or on the website.

11. Governing Law and Dispute Resolution

• Finland, Helsinki. Any disputes will be handled in the Helsinki District Court.

12. Email Communications

• Lagom Food Oy will send customers essential service emails related to their subscription, including order confirmations, delivery notifications, delivery confirmations, and important account or service updates. These emails are necessary for providing the service and are sent based on Lagom Food Oy's legitimate business interest.
• Lagom Food Oy may include requests for feedback about service quality in these emails to help improve the offerings.
• Customers may also choose to receive promotional emails about new meals, special offers, and wellness content by opting in during registration or in account settings.
• Customers can unsubscribe from promotional emails at any time, but essential service emails cannot be disabled as they are required for service operations.